HELP FOR THE PUBLIC ADMINISTRATION TO CONNECT WITH THE CITIZEN

Digitalization and Efficiency for Citizen-Centered Public Management

At INYCOM (Instrumentación y Componentes, S.A.), we help public administrations improve communication and connection with citizens, optimizing services, increasing transparency, and facilitating digital interaction.
Through advanced technological solutions, data analytics, and intelligent digital platforms, we transform public service channels to make them more accessible, efficient, and citizen-focused.

Technological Solutions for Public Administration

We combine technology, data, and public management expertise to provide solutions that enhance every touchpoint between the administration and the citizen:

Digital citizen service platforms: We develop portals and applications that simplify online interactions with public services.
Identity and access management: We ensure citizen security and privacy through Customer Identity and Access Management (CIAM) systems.
Administrative process automation: We implement RPA and digital workflows that reduce waiting times and streamline procedure management.
Data analytics and service improvement: We leverage data to understand citizen needs, anticipate issues, and optimize public resources.
Omnichannel communication: We connect all channels — web, email, social media, mobile applications — to provide a consistent and unified citizen experience.
Transparency and accountability: We deliver dashboards and KPIs that measure public service performance and support informed decision-making.